High marks from patients for west London cancer care

24 Jul 2020

Results from the 2019 National Cancer Patient Experience Survey (NCPES) show that cancer patients treated in west London rated their experience highly.

This past year almost 3,500 patients in west London responded to the survey, which found that RM Partners was the most improved Cancer Alliance nationally.

In particular, the survey found that patients in west London had confidence and trust in the doctors treating them. They were very positive about the quality of nursing care and the way in which healthcare professionals worked well together to provide their care. They were also pleased that all necessary medical notes and test results were available during their outpatient appointments.

Janice Minter, head of nursing for surgery, cancer and major trauma at St George’s University Hospitals NHS Foundation Trust and chair of the RM Partners Lead Cancer Nurses Forum, said: ‘It is gratifying to see that cancer patients across west London are very satisfied with the quality of care they are receiving. We work hard to ensure that patients are given details of their clinical nurse specialist, and that it is easy to contact them so that patients are able to access support and advice during their treatment.’

NCPES, which has been running since 2010, is an important part of the national NHS Cancer Programme, which places patient experience on a par with clinical effectiveness. It has been designed to monitor national progress on cancer care, to drive local quality improvements, to assist commissioners and providers of cancer care, and to inform the work of the various charities and stakeholder groups supporting cancer patients.

The National Cancer Patient Experience Survey can be found here.